The most common cause is a SPAM filter. Please check your junk mail folder. All Licenses are released within minutes of payment.
We Are Usually Asked About
License Registration Problems
CodeLine’s products require an internet connection to validate your license. Please ensure any firewall rules you may have allow this to occur. In addition, if you receive a “Could not secure safe connection” error then a proxy or network monitoring product is interfering with the safe handshake between the product and the CodeLine license manager website. Please contact us to work through any difficulties in this regard.
Could not secure safe connection to a CodeLine Web Service
The CodeLine Authenticator is sensing a “Man-in-the-Middle” risk. It seems that your network is running through some form of network scanner/monitor (Wireshark/Anti-Virus) or a proxy and the authenticator will not proceed to pass your credentials in that instance because the secure CodeLine SSL Certificate is being intercepted and your details would be exposed. Please turn off any proxy/network/AV software or create an exception for the CodeLine Application or contact your corporate IT team and request a direct connection for the CodeLine product to the internet.
My license key doesn't work on the plugin
The plugins are purchased separately and receive their own license key.
How long does the trial period last?
Unless otherwise stated, the trial periods for the products are 1 week but please contact email@example.com if you need more time.
How many PCs can I install your software on with my license?
Unless you have a business or larger license bundle, the standard “Pro” license is for your own personal use only and is licensed for a single device.
QuickMove did not move my files automatically.
QuickMove is primarily actioned by the user through the context menu to speed up file movement although you can use the Automation Plugin to automate the process if you prefer.
Can I select more than 15 files with QuickMove or FileToFolder?
Yes, but you need to modify a registry setting to instruct the OS to allow it.
This can be changed in the registry by adding this:
where “00000064” in this case is a decimal max of 100 files.
If you would prefer to simply run a “Registration Entry” file to automatically add this into your registry, it can be downloaded here (Windows Vista/7/8/8.1/10) but be sure to backup your registry first and open the downloaded file in Notepad, before running it, to ensure it only contains this exact text:
Windows Registry Editor Version 5.00
How Do I Move a TV Series into it’s folder with QuickMove
TV series files can be moved using QuickMove’s support for Regular Expressions.
Details in QuickMove’s Help.
QuickMove is a context menu application design to be run on-demand by the user. If you would like to automate QuickMove’s actions then you should consider the Automation plugin.
Are all upgrades free?
To provide ongoing support of the SOFTWARE PRODUCT for our existing clients, CodeLine offers free minor updates and billable major updates. Existing paid license holders receive a discount to update to a major release if they decide to update. If the existing license was purchased in the last 24 months (CodeLine reserves the right to change this period at any time) then the major release will also be provided at no charge. Licenses do not expire and there is no obligation to update.
Free license holders will always be entitled to the latest update regardless of major or minor release since they are running feature restricted free licenses.
CodeLine reserves the right to change which parts of the SOFTWARE PRODUCT are free or not at any time, whether or not installed or distributed or part of any agreement.
I can't add my remote PC for Auditing
Remote PC Auditing requires careful setup of both the remote PC Firewall and Local Security Policy. Please review the help topics for these links:
Avast is reporting an idp.generic infection
Some users have been reporting a false positive infection on this file. There is no infection. Avast has been notified.
More information about this can be found here: Virus False Positive (idp.generic)
I'm getting an Update Error saying "problem certifying...setup.exe" file
This may be due to signed certificate changes we were forced to implement for your safety. Please abort the auto-update process and download directly from the Products Page.
We do apologise for the inconvenience.
I downloaded a file and Automation did not move it
Please read this post to understand how to fix this scenario or simply follow these steps below:
Hovering over the help icon further details this use case:
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