Support

The most common cause is a SPAM filter. Please check your junk mail folder. All Licenses are released within minutes of payment.

CodeLine’s products require an internet connection to validate your license. Please ensure any firewall rules you may have allow this to occur. In addition, if you receive a “Could not secure safe connection” error then a proxy or network monitoring product is interfering with the safe handshake between the product and the CodeLine license manager website. Please contact us to work through any difficulties in this regard.

The CodeLine Authenticator sensing a “Man-in-the-Middle” risk. It seems that your network is running through some form of network scanner/monitor (Wireshark/Anti-Virus) or a proxy and the authenticator will not proceed to pass your credentials in that instance because the secure CodeLine SSL Certificate is being intercepted and your details would be exposed. Please turn off any proxy/network/AV software or contact your corporate IT team and request a direct connection for the CodeLine product to the internet.

The plugins are purchased separately and receive their own license key.

Unless otherwise stated, the trial periods for the products are 1 week but please contact [email protected] if you need more time.

Unless you have a business or larger license bundle, the standard “Pro” license is for your own personal use only and is licensed for a single device.

QuickMove is primarily actioned by the user through the context menu to speed up file movement although you can use the Automation Plugin to automate the process if you prefer.

Yes, but you need to modify a registry setting to instruct the OS to allow it.

This can be changed in the registry by adding this:

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer]
"MultipleInvokePromptMinimum"=dword:00000064

where “00000064” in this case is a decimal max of 100 files.

If you would prefer to simply run a “Registration Entry” file to automatically add this into your registry, it can be downloaded here (Windows Vista/7/8/8.1/10) but be sure to backup your registry first and open the downloaded file in Notepad, before running it, to ensure it only contains this exact text:

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer]
“MultipleInvokePromptMinimum”=dword:00000064

TV series files can be moved using QuickMove’s support for Regular Expressions.

Details in QuickMove’s Help.

QuickMove is a context menu application design to be run on-demand by the user. If you would like to automate QuickMove’s actions then you should consider the Automation plugin.

While CodeLine reserves the right to charge for a new update, this seldom occurs. We’d rather see you using the best version of our software at all times.

When a major feature is added to increase functionality, we sometimes deem it a “Plugin” and these are normally licensed separately to keep the costs flexible for users who need fewer features.

Remote PC Auditing requires careful setup of both the remote PC Firewall and Local Security Policy. Please review the help topics for these links:

Local Security Policy

Remote Monitoring Configuration

Some users have been reporting a false positive infection on this file. There is no infection. Avast has been notified.

More information about this can be found here: Virus False Positive (idp.generic)